Privacy Policy

1. Introduction

MetroNexa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

We collect information that you provide directly to us, including:

Personal Information

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Business information (company name, industry, size)

Automatically Collected Information

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage data (features used, time spent on service)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security concerns
• Personalize and improve your experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We may share your information with your explicit consent.

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Transfers

We may share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdraw consent: Withdraw your consent at any time

To exercise these rights, please contact us at privacy@metronexa.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Links

Our service may contain links to third-party websites or services that are not owned or controlled by MetroNexa. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know whether personal information is sold or disclosed
• The right to opt-out of the sale of personal information
• The right to deletion of personal information
• The right to non-discrimination for exercising your rights

13. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@metronexa.com
• Address: MetroNexa Legal Department